If you've redirected your parcel to a different address through the courier but haven't received it, don't worry. We're here to help.
In some cases, a redirected parcel may be delayed, returned to our warehouse, or experience an issue during transit.
If your redirected order hasn't arrived, please contact our Support Team at support@keepthatpump.com with the following details:
- Your order number
- The address you redirected the parcel to (if different from your original shipping address)
- Any tracking updates you've received
Once we receive your request, we'll investigate the shipment with the courier and confirm what has happened to your parcel.
If the parcel has been returned to us, we'll work with you to arrange the next available solution.
Please note that redirect requests are managed by the courier after your order has been dispatched. While we cannot guarantee that a redirect request will be successful, we'll do our best to assist if any issues arise.