If your order hasn't been fulfilled yet, we are happy to assist with changes such as updating an item or shipping details.
However, please be aware that our fulfilment process moves quickly, especially if all your items are available. Once an order enters our processing stage, we are unable to make any further modifications.
To ensure your order is exactly right, we highly recommend that you carefully review all order details before completing your purchase.
If you need to request a change, please contact us as soon as possible at support@keepthatpump.com with the following details, and we'll check the status and let you know if a change is still possible.
- Full name
- Email address used to place the order
- Order number
- Shipping address
- Contact number
- Last 4 digits of the card used for payment
While our standard response time is typically within 24 hours, please note that during peak periods, product launches, sales events, or holidays, we may require additional time to respond to your enquiry.