Please email support@keepthatpump.com for all order-related questions. While our standard response time is typically within 24 hours, please note that during peak periods, product launches, sales events, or holidays, we may require additional time to respond to your enquiry.
If you need to make changes to your order, please email us immediately. While we may be able to make amendments before fulfilment, this is not guaranteed. Once your order has shipped, we are unable to make any modifications, including changes to the address or the items within the order.
In the event of any issues with shipping, such as an incorrect address, we recommend contacting Australia Post. You can also use the tracking link provided in your email to redirect the item. KEEPTHATPUMP will not be held responsible for lost parcels due to incomplete address information.