We’re really sorry to hear that! This definitely isn’t the standard we aim for. We take pride in our quality, and our manufacturing team works hard to ensure every piece is thoroughly checked before reaching you.
If you’ve received an item that’s faulty (e.g., ripped seams, stains, stitching issues), please email us at support@keepthatpump.com with:
- Clear photos showing the fault
- Your order number
This helps us assess the issue quickly and provide the right solution.
If you added Order Protection to your purchase, please file a claim directly through the “File a Claim” button in your confirmation email or through the Order Protection portal.