While we do our best to ensure accuracy—scanning each item before it's packed—mistakes can still happen.
Please email us right away at support@keepthatpump.com and include the following:
- Clear photos of the incorrect item
- Photos of the tags and bag labels
- Your order number
If you added Order Protection to your purchase, please file a claim directly through the “File a Claim” button in your confirmation email or through the Order Protection portal.