We're sorry that your order has taken longer than expected.
If your order has exceeded the advertised processing timeframe shown on our website or at checkout and you haven't received a shipping confirmation email, we'd like to investigate this for you.
Please contact our Customer Support team and include your order number. We'll review your order with our fulfilment team to determine why it hasn't yet been dispatched and provide you with an update as soon as possible.
While most orders are processed within our advertised timeframe, on rare occasions an order may require additional investigation due to fulfilment, inventory, or system-related issues.
Our team is here to help and will work to resolve the issue as quickly as possible.