Eligible returns are processed as store credit or exchange, while refunds are only provided for items that are out of stock or have a genuine manufacturing defect.
Examples include:
⦁ Faulty stitching or seams coming undone upon arrival
⦁ Broken zippers
⦁ Fabric defects such as holes, runs, tears, laddering, or significant pilling upon arrival
⦁ Uneven or warped fabric weave affecting wearability
⦁ Missing components or incorrect item sent
⦁ Incorrect item received
Refunds will NOT be issued for:
⦁ Wear and tear resulting from normal use
⦁ Incorrect size selection
⦁ Damage caused by purchasing or wearing an incorrect size
⦁ Damage caused by misuse, improper handling, or incorrect product care
⦁ Incorrect product care or neglect
⦁ Change of mind
⦁ Items that have been worn, washed, altered, or damaged after delivery
⦁ Personal preference or dissatisfaction with the style, colour, fit, feel, or overall quality of the product where no manufacturing fault exists
If approved, your refund will be issued to your original payment method. This may take up to 14 business days, depending on your bank or credit card provider’s processing time.