You will receive a return label to download, print, and attach to your parcel after completing the return process in our portal. Kindly check your spam or junk folder as well, just in case the email is filtered there.
If you’re unable to locate your return label, feel free to reach out to our customer service team at support@keepthatpump.com, and we’ll be more than happy to assist you.
Kindly note: At the moment, we’re unable to provide return labels for international orders. Please arrange your return with a trusted courier that provides tracking and send the item(s) to the following address:
KEEPTHATPUMP
1/11–15 Marlo Place
Hallam VIC 3803, AUSTRALIA
Be sure to keep a copy of your tracking details, as this allows us to follow your parcel and process the return without delays.